Three’s/Vodaphone’s sorry excuse for “customer responsiveness”


Attention corporate customer service centres: your customers are getting smarter.¬† Whether or not you’re all dipping into the same cupboard of pre-canned responses or not, we know when you are copying, pasting and ticking us…

Continue…


Tea-ing off in Second Life — any ideas?


My new role with the Cancer Council of South Australia is offering up new ways to apply my current knowledge and passions. I’m dipping my toes into the water – keeping in mind advice from…

Continue…