Three’s/Vodaphone’s sorry excuse for “customer responsiveness”

Attention corporate customer service centres: your customers are getting smarter.¬† Whether or not you’re all dipping into the same cupboard of pre-canned responses or not, we know when you are copying, pasting and ticking us off a list. I present for your review – an email I received from Three, Vodafone Hutchison Australia Pty Limited that contains absolutely no mention of the topic I raised or steps they were going to take to resolve it.…

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Tea-ing off in Second Life — any ideas?

My new role with the Cancer Council of South Australia is offering up new ways to apply my current knowledge and passions. I’m dipping my toes into the water – keeping in mind advice from a friend that this is a marathon, not a sprint – and trying not to stop on toes as I wrap my head around new ways of doing things in a new environment. However, I wouldn’t be me if I…

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